An introduction to the Board and its functions
The Water and Sewer Appeals Board is an independent board made up of citizens appointed by the Atlanta City Council. The Board hears appeals from customers regarding adjustment decisions made by the Department of Watershed Management.

If you are interested in joining the Water and Sewer Appeals Board, contact your City Councilmember for more information. Click the link to visit the Atlanta City Council website.
Customers that are dissatisfied with an adjustment decision have the right to appeal the decision to the City’s Water and Sewer Appeals Board (WSAB).

To appeal an adjustment decision, the customer must complete the Water and Sewer Appeals Board Hearing Appeal Request Form and submit it via the same methods for submitting an Adjustment Request.
The Atlanta City Code allows the following to all appellants:

• An opportunity to be heard in person and to present witnesses and documentary evidence.
• The right to be represented by counsel, although counsel shall not be furnished by the city.
• The right to confront and cross examine employees or agents of the City as to the basis for determining the amount billed.
• The opportunity to have the appeal heard administratively and determined by the Board without the customer having to appear before the board.

Water and Sewer Appeals Board Operating Procedures
Please click here for the Board’s operating procedures.

Criteria for requesting an Appeals Hearing:

• An appeal can only be submitted after an adjustment request has been through the adjustment process and the Department has issued a decision letter to the Customer.
• The appeal form must be submitted by the Customer within fourteen (14) days of receiving the decision letter from the City. The Atlanta City Code (section 154-29(f)) defines when a customer “receives” the decision letter as:

Method of transmission	Date of Receipt
Email	The first business day following transmission of the email
First Class mail	The third business day after the letter was mailed
Certified mail	The date the confirmation receipt shows the letter was delivered

• If the Appeals Request Form is not complete, the hearing will not be scheduled.
• The Customer must have paid the Temporary Payment Amount, as determined by the Department, for the disputed billing period(s). Paying the Temporary Payment Amount does not relieve the Customer of the obligation to pay undisputed past, current, or future charges for water and sewer services.

Online: Visit ATL311.com – “Water and Sewer Appeals Board Hearings,” complete the fields and upload the complete Appeal Request form.

Mail: Download the Appeal Request form, complete it, and mail it to:

• Attn: Office of Customer Care & Billing Services
  2 City Plaza, 72 Marietta St.
  Atlanta, GA 30303

In person: Download the Appeal Request form, complete it, and submit it at one of DWM’s customer service walk-in centers:

• Department of Watershed Management’s customer service walk-in centers:
  – Atlanta City Hall, 55 Trinity Ave., Atlanta, GA 30303
  – 2 City Plaza, 72 Marietta St., Atlanta, GA 30303

Appeals Form

Note: The appeal will be heard based on the original adjustment or dispute request submitted.

Appeals Hearing Schedule
Click here for Hearing Schedules

Agendas
Click here for Hearing Agendas

Hearing summaries
Click here for Hearing Summaries

Hearing minutes
Click here for Hearing Minutes

Open Records Request
For records that are not available on this website, please make an open records by following the instructions here: https://www.atlantawatershed.org/openrecords/