Flexible Levels, Options, & Affordable Terms (F.L.O.A.T.) Initiative Program Assists Single Family Residences With Past Due Account Balances
The FLOAT Program is over
• Provides ways to bring customer accounts current, provides resources to customers with financial challenges; and may result in field service requests to correct meter issues and billing errors
• Begins Thursday, July 28, 2022
• Includes account adjustments, interest-free payment plans, and one-time grants and credits
• A comprehensive assistance program for single family residences.
o Account Balance Minimum of $300
o Flexible Payment Plans from 6 to 24 months
o Affordable down payments up to $300
• Increased flexibility for seniors and fixed income populations utilizing
o Care and Conserve Program
o Senior Citizen Discount Program
o Low Income Household Water Assistance Program
• Locations throughout the City of Atlanta for Customers:
*** The FLOAT program is over.
Contact office to discuss accounts – 404-546-7300
• Monday, October 31st – Wednesday, November 2nd
Hours are 8:15 am-5 pm on weekdays
Make In-Person or Western Union Payments ONLY – Atlanta City Hall & 72 Marietta
• Thursday, November 3rd – Friday, November 4th
Hours are 8:15 am-5 pm on weekdays
