Open Record Request
Before you file an open records request, please read this entire page.
You would like to report a public water/ sewer/ stormwater issue
Contact ATL311 at 404-546-0311 or go to https://www.atl311.com/
You are following up on an existing service request
Contact ATL311 at 404-546-0311 or go to https://www.atl311.com/
You are a customer with a water/sewer account
Go to: https://payatlwateronline.com/app/login.jsp
Create a “User Name” for access to your account details and some great tools to:
- View and Pay your bills online
- Review your transaction and payment history
- Analyze and download water usage
- Add multiple accounts to your web profile
Dear Valued Customer. We are in the process of changing vendors for the City of Atlanta lien payoff requests. Until the transition to the new vendor is complete, payoff requests must be processed manually. Please click on the link below containing the Water Sewer Request for Statement of Charges Form.
The form must be sent by overnight mail, along with check or money order for $10.00 for the processing fee. Please see the bottom of the form for additional instructions. Mail payment to:
ATTN: Finance Department
9th Floor
72 Marietta Street
Atlanta, GA 30303
You are a: Property Owner, Renter, Attorney, Or Lender requesting pay-off Information on a water/sewer account
To submit your request:
- Download and complete the Water/Sewer Request for Statement of Charges form at https://drive.google.com/file/d/1p4MqxXQSR9YFvDHmxJU4ZvhuyjUw2M-1/view?usp=sharing
- Provide accurately written responses to each form element, including a valid email address to receive the pay-off. Complete one form per property address/property tax ID for which you are requesting information.
- Make check or money order payable to the City of Atlanta for $10 (U.S. dollars) for each form submission. Example: 10 completed forms = total $100 (U.S. dollars) processing fee.
- Send forms and payment via certified mail to: ATTN: Finance Department, 9th Floor, 72 Marietta Street, Atlanta, GA 30303. Courier service is not an acceptable form of delivery.
- Requests submitted via mail or with multiple accounts may take more response time; however, the City of Atlanta is required to respond to requests meeting submission requirements within 10 business days. Once processed, you will receive a Statement of Charges via email unless another communication mechanism is otherwise specified on your request form. The pay-off amount is valid for 30 days from the statement date. The property may be subjected to additional payment requirements to satisfy any applicable liens.
Note: The City is not responsible for incomplete or inaccurate information provided by the requestor.
You are requesting GIS data and/or maps
To submit your request:
- Email the DWM GIS Division at gismanager@atlantaga.gov for review. Fees may be assessed.
- Customers may request one 8.5×11 in. map in pdf form digitally delivered of their parcel which shows an Watershed infrastructure in or around their property.
- Larger areas of interest, printed maps, or requests for the data sets themselves may be subject to review and approval.
If your request cannot be handled from one of the above choices then proceed below.
To search for Open Records Request Officers Citywide, please click on the following link https://web.atlantaga.gov/orr
Please complete the form below and provide specific details regarding the records you are requesting. After your request is submitted, a DWM representative will provide a response within three (3) business days to acknowledge your request. In many cases, we are able to provide access to or copies of records within a day or two of the request. In unusual circumstances, we may require additional days, but we will provide you with the estimated time of completion and an estimated cost of the request.
If we have not contacted you within 3 business days, please email OpenRecords-Watershed@atlantaga.gov, eFax 404-225-5865 or call us at 404-546-1087.
Please review our Open Record Request Customer Reference Sheet.