If you are experiencing one of the below severe water or sewer service problems, please contact us immediately at 404-546-0311. In case of extreme flooding or other conditions that pose a safety hazard, please also contact Police and Fire Emergency at 911.

Water Emergency
Flooding
Broken Water Main
Water Service Termination
Confirm Boil Water Advisory
Suspect Contamination (bad or chemical odor, unusual color)

Sewer Emergency
Sewer Overflow (sewer spills or main breaks)
Flooding
Ruptured Sewer Line
Sinkhole

Other Emergency Numbers
Observe suspicious activity at City water facilities or buildings – 911

Atlanta Police Department – 911
Atlanta Fire Department – 911
EPD Environmental Emergencies 404-656-4300
800-241-4113

Be Prepared!
In an emergency, it’s important to be prepared and know whom to call. Visit the links below for further information on emergency situations and how to deal with them.

Atlanta’s Mayor’s Office of Emergency Preparedness
Atlanta Police Department
Atlanta Fire Department
Atlanta-Fulton County Emergency Management Agency
Georgia Emergency Management Agency
U.S. Department of Homeland Security

Be Ready
Your family may not be together during an emergency, so having a plan that everyone is familiar with is important. Make sure you include a meeting place, important phone numbers, and ways to get emergency alerts in your plan.

Assemble an emergency kit well in advance of an emergency. You may have to evacuate at a moment’s notice and take your essentials with you. You may need to survive on your own after an emergency. Know what you need in your kit.

Emergencies can happen anywhere, anytime. Know what to do before, during, and after an emergency is a critical part of being prepared and may make all the difference when seconds count. Sign up for a local emergency alert system such as the City of Atlanta’s NotifyATL, ReadyGeorgia, or local news alerts.

What is NotifyATL?
Get alerts about emergencies and other important news by signing up for our Emergency Alert Program, NotifyATL. This system enables the city to provide you with critical information quickly in a variety of situations, such as severe winter weather, unexpected road closures and evacuations of buildings, as well as community events. You will receive real-time messages however you specify, such as to your home, mobile or business phone, by text message and more. You pick where. You pick how. Click the banner to sign up today!

Are you ready?
Visit ReadyGeorgia.gov for more help and suggestions.