VISION
To distinguish ourselves as leaders in innovation, service and value.

MISSION
• Delivering excellent customer service through a motivated, skilled, and empowered workforce

• Ensuring treatment and delivery of high quality drinking water as well as collection and reclamation of wastewater to a high standard while implementing innovative solutions for resource recovery

• Sustainable stormwater management, integrated planning and mitigation of the adverse impacts of flooding, while leveraging partnerships to protect, restore and enhance our watersheds

• Building the capacity to be a strong partner in the resilience of our City

VALUES
Teamwork: focusing our collective strengths to deliver service

Integrity: adhering to high ethical standards; doing the right thing at the right time for the
right reasons

Customer Centric: understanding needs and delivering on our promises

Accountability: accepting responsibility for our actions

Employee Commitment: valuing our employees as our most valuable resource