The City of Atlanta Department of Watershed Management (DWM) has relaunched its FLOAT Initiative, a customer assistance program designed to help eligible residents bring past-due water and sewer accounts current while providing financial relief and additional customer support.

The initiative offers flexible payment options and financial assistance to customers experiencing economic hardship. The program also provides opportunities to address outstanding field service requests, resolve billing discrepancies, and make necessary account adjustments.

Float Initiative benefits and eligibility include:

• Available to eligible single-family residential customers
• Outstanding account balance 61 days overdue
• Increased flexibility for seniors and customers on fixed incomes
• Interest-free payment plans of up to 36 months
• Affordable down payments ranging from 2.5% of the outstanding balance
• Automatic waiver of late fees and fines
• Account adjustments and eligible one-time grants and credits

• Begins November 2, 2026​

• Increased flexibility for seniors and fixed income populations utilizing
     – Promise Pay
     – Care and Conserve Program
     – Senior Citizen Discount Program

1. Locations

• Atlanta City Hall – 55 Trinity Avenue SW, Atlanta, GA 30303
• DWM Headquarters – 72 Marietta St NW, Atlanta, 30303
• Rosel Fann Recreation Center – 365 Cleveland Ave SE, Atlanta, GA 30354
• William Walker Recreation Center – 2405 Fairburn Rd SW, Atlanta, GA 30331
• CT Martin Recreation Center – 3201 Martin Luther King Jr Dr SW, Atlanta, GA 30311

2. Hours of Operation & Float Schedule (November 2nd thru November 6th)

Beginning Monday, November 2, 2026

Atlanta City Hall
55 Trinity Avenue SW, Atlanta, GA 30303
    November 2 – 6 (8:15 a.m. – 6 p.m.)
    Monday – Friday
    Regular business hours: 8:15 a.m. – 5 p.m. (Last appointment accepted at 4:30 p.m.)

DWM Headquarters
72 Marietta Street NW, Atlanta, GA 30303
    November 2 – 6 (8:15 a.m. – 6 p.m.)
    Monday – Friday
    Regular business hours: 8:15 a.m. – 5 p.m. (Last appointment accepted at 4:30 p.m.)

Additional Locations – Beginning November 3

Rosel Fann Recreation Center
    365 Cleveland Avenue SE, Atlanta, GA 30354
    Monday – Friday
    10 a.m.– 6 p.m.

William Walker Recreation Center
    2405 Fairburn Road SW, Atlanta, GA 30331
    Monday – Friday    
    10 a.m.– 6 p.m.

C.T. Martin Natatorium and Recreation Center
    3201 Martin Luther King Jr. Drive SW, Atlanta, GA 30311
    Monday – Friday
    10 a.m.– 6 p.m.

Additional Saturday Dates – C.T. Martin Recreation Center
    November 21, December 19, January 9, and January 30
    10 a.m.– 2 p.m.

The FLOAT Initiative will be available through January 31, 2027.

Meet with us. Use our online Scheduler today!

4. Additional Information

Contact our office to discuss accounts – 404-546-7300
Hours are 8:15 am-5 pm on weekdays

Make In-Person or Western Union Payments ONLY – Atlanta City Hall & 72 Marietta
Hours are 8:15 am-5 pm on weekdays