Flexible Payment Plans Are Here

If you’re behind on your water bill, you’re not alone — and help is here.

The City of Atlanta Department of Watershed Management (DWM) has partnered with PromisePay to offer flexible payment plans for customers with past-due water bills.

This program gives eligible customers more time and flexibility to pay what they owe while keeping their water service active.

With PromisePay, you can:

• Pay your overdue balance over time
• Choose payment amounts that work for your budget
• Set payment dates that fit your schedule
• Manage your plan online from your phone or computer

Available to most Atlanta Watershed customers — residential and commercial.

1. What is PromisePay?
PromisePay is an online service that Atlanta Department of WatershedManagement (DWM) has partnered with to offer interest-free, convenient, and flexiblepayment plans to help you pay off your total balance over time.

2. Who is eligible?
All residential and commercial customers who are not currently enrolled inan Atlanta DWM in-house payment plan are eligible for a PromisePay payment plan.

3. Why is Atlanta Department of Watershed Management offering payment plans?
Atlanta DWM’s goal is to ensure customers can comfortably manage their financial obligations while maintaining essential water services. PromisePay offers flexible options to help customers stayon track and avoid service interruption.

4. Will I ever be charged interest for my payment plan? Are there any fees?
No. PromisePaypayment plans are interest-free. Atlanta DWM does not charge late fees on PromisePayinstallment payments.

5. Are there any transaction fees?
Yes. Transaction fees depend on your payment method:

• ACH (bank transfer): $0.50 per transaction.
• Credit Card/Debit Card/Prepaid Debit Card or Apple Pay/Google Pay: $3.00 per transaction for payments up to $150, or 3.00% per transaction for payments greater than$150.

6. What charges does this plan cover?
Your payment plan covers your total balance as of theday you enroll. However, you must pay all new Atlanta DWM bills directly throughout the life ofyour PromisePay plan.

7. Once I’m enrolled, where do I pay my new Atlanta DWM bills — to PromisePay or Atlanta DWM?
Pay new bills you receive directly to Atlanta DWM, as you always have. Your agreed-upon PromisePay plan payments are paid separately to PromisePay. Keeping these twopayments separate is important to stay in good standing on both your new bills and your plan.

8. How flexible are these payment plans?
PromisePay plans are designed to be flexible. If youare in good standing, you may:

• Request a short extension for a single scheduled payment, as long as the new date falls between the original payment date and your next scheduled payment date. Your regular schedule resumes afterward. No skipped payments allowed.
• Change your recurring monthly payment date. The new date must be within 15 days ofthe original date.
• Add a new Atlanta DWM bill to your PromisePay plan one time during the life of your plan.

9. If I sign up for a PromisePay payment plan, am I still eligible for other financial assistancefrom Atlanta DWM?
Yes. Signing up for a PromisePay plan does not affect your eligibility forother financial assistance from Atlanta DWM. Please work directly with Atlanta DWM to determine if you’re eligible for other programs.

10. Who should I call to change my account or contact information?
Please call Atlanta Department of Watershed Management directly at 404-546-0311. Agents are available Monday through Friday, 7:30 AM to 5:30 PM EST.

11. When is a new Atlanta Department of Watershed Management bill considered past due?
Atlanta DWM bills are considered past due one day after the printed due date.